Doctor On Demand 24/7

Get a physician's attention whenever you have healthy issues abroad and call us to consult them on the phone non-stop!
24/7

Doctor assistance on phone

1,5

Million satisfied travelling clients each year

English speaking nonstop assistance services

Abroad calls to the assistance fully reimbursed

With our travel insurance, you are not alone in dealing with health issuses during your vacation. Our travel insurance includes a doctor-on-call service. The doctor on the phone will consult your problem with you and guide you towards a solution (instructions to improve your health, issuing an e-prescription for medication).

What are benefits?

  • Time saving. You don't have to find a local doctor, but everything can be solved from the comfort of your hotel room.
  • Access to effective medication. If your doctor decides you need medication, and if it's possible in your country, you will receive e-prescription for the medication, which you can pick up at your local pharmacy.
  • Availability 24 hours a day.
  • Consultation in Czech language. The service is available in the Czech language.
  • Feeling safe and in control. You will gain more control over this difficult situation.
  • The possibility of sharing medical records. Thanks to modern technologies, doctors document your symptoms in detail (video, photos).

Medical scheme

 

How does it work?

  • You call our helpdesk or write on the help chat. We will arrange a time for you to talk to the doctor. We always try to make an appointment as soon as possible.
  • You can choose to communicate with the doctor by phone, online call or chat.
  • The doctor will discuss everything with you. If you communicate with him online, you can send him documents related to your health condition (photos, video).
  • This is followed by a solution to your situation. The doctor will advise you on how to solve your health problem or issue you with an e-prescription, which you can use to pick up your medication at your local pharmacy (if this is possible in your country). 
  • You will hear from our coordinator within 2 hours of speaking to the doctor. He or she will make sure everything is OK and that you understand everything, or offer further support (for example, directing you to a pharmacy or health facility).

 

What countries you can call from?

List of Countries
AlbaniaIreland
ArgentinaItaly
AustriaMalta
Bosnia and HerzegovinaMexico
BrazilNetherlands
BulgariaParaguay
ColombiaPeru
CroatiaPoland
CubaPortugal
DominicaSpain
Dominican RepublicGreece
EcuadorSwitzerland
EgyptThailand
FranceTunisia
GeorgiaTurkey
GermanyUkraine
Great BritainUruguay
GreeceUSA: D.C. and 34* of the 50 states
HungaryVenezuela
Chile

* Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Guam, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Montana, Nebraska, Nevada, New Hampshire, North Dakota, Ohio, Oklahoma, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming)