Professional indemnity insurance (ITQ Standard)
A tour operator is liable to its customers for breaching its obligations arising from a travel contract regardless of whether those obligations are to be fulfilled by the tour operator or other suppliers of tourism services provided within the scope of the package (§ 2537 et seq. New Civil Code).
Professional liability insurance "ITQ Standard" (International Travel Quality) helps tour operators solve claims on their services. We provide qualified legal assessment of the client's claims including drawing up a written statement. The aim of the insurance is to reconcile the relationship between the tour operator and the dissatisfied client. This way we help tour operators prevent costly litigations.
In the event of a tour operator misconduct that is supported by evidence, the client is entitled to a financial compensation according to the ITQ Standard table that ensures transparent and unified approach to resolving their claims. It indicates percentage of the tour price a client may require from the tour operator as a compensation for defects related to accommodation, meals, transport, services etc.
The clear structure of the ITQ Standard table of compensations makes it much easier for both clients and tour operators to understand the legitimacy of the complaints and related claims. ITQ Standard also reflects claims on loss of enjoyment of the holidays (§2543 New Civil Code).
List of insured tour operators
How to arrange the insurance?
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