Mandatory Information

Information about the insurer

1. Insurer

ERV Evropská pojišťovna, a. s., with its registered seat on Křižíkova 237/36a, Prague 8, Czech Republic, ID No. 49240196, registered in the Commercial Registry of the Municipal Court in Prague, Section B, Entry 1969

2. Management Board

Ing. Libor Dvořák, born 30. 3. 1975, Pod Přerovskou cestou 1952, 250 88 Čelákovice
Ing. Štěpán Landík, born 29. 4. 1975, Na Valech 279/20, Hradčany, 160 00 Praha 6

3. Supervisory Board

Jens Gruss (chairman), born 17. 5. 1969, 814 77 Munich, Olivierstraße 7, Germany
Christof Flosbach, born 24. 11. 1980, 513 99 Burscheid, Benninghausen 75, Germany
Dr. Oliver Alexander Wild, born 21. 10. 1971, 807 99 Munich, Georgenstraße 78, Germany
The Supervisory Board also performs the functions of the Audit Committee.

4. Supervision in the insurance business

Czech National Bank, Na Příkopě 28, 115 03 Praha 1

5. Group affiliation

ERV Evropská pojišťovna belongs to the ERGO Group and via this to the Munich Re Group, one of the leading global reinsurance companies.

6. Whistleblowing
The internal whistleblowing system can be used to report possible unlawful conduct by ERV Evropská pojišťovna employees.

Announcement can be made through the internal notification system:

1) Electronically via email ooz@ervpojistovna.cz
2) By post to ERV Evropská pojišt'ovna, a. s., Křižíkova 237/36a, 186 00 Praha 8 - Karlín. The letter must be in an envelope marked 'Do not open - Whistleblowing' and addressed to the Head of the Legal & Compliance.
3) In person by prior arrangement with the respective person. To arrange a personal meeting, please use the contact details below.
4) Verbally, where such verbal submission may only be made in person by prior arrangement with the respective person. To arrange a personal meeting, please use the contact details below.

For whistleblowing is also possible to use the external notification system of the Ministry of Justice.

The internal whistleblowing system is used to report possible unlawful conduct only by persons who perform work or similar activities for the insurance company. For other complaints, please contact our Client centre.

Contact details of respective person
The respective person designated to receive and investigate notifications is:

Head of Legal & Compliance
Phone: +420 221 860 182
Email: ooz@ervpojistovna.cz
Address: Křižíkova 237/36a, 186 00 Praha 8 - Karlín 

7. Where and how complaints may be lodged

Please let us know of your complaint using the channel that best fits your needs:

• By e-mail at klient@ERVpojistovna.cz.
• By a letter sent to ERV Evropská pojišťovna, a. s., Křižíkova 237/36a, 186 00 Praha 8, Czech Republic.
• By phone on +420 221 860 860.

You can also complain to the Czech National Bank, Na Příkopě 28, 115 03 Praha 1, Czech Republic, phone: +420 224 411 111.

 For out-of-court settlement of consumer disputes, you can contact

• Office of the Ombudsman of the Czech Insurance Association, Elišky Krásnohorské 135/7, 110 00 Praha 1, phone: +420 602 273 096, www.ombudsmancap.cz,
• Czech Trade Inspection Authority, Štěpánská 567/15, 120 00Praha 2, phone: +420 296 366 360, www.coi.cz.

Information about the insurer 's activities